I joined Wolt as employee #15 in 2015 and have spent the past decade across different operational roles, from building our Support from scratch to launching it in 20+ countries, to now leading the Global Support's Automations & Solutions team.
I work as the primary bridge between Support Ops and Product, shaping our roadmap and working to build features & tools people, internal & external, love to use and that solve issues.
The journey.
- now - 2025
Automations & Operations Team Lead
WOLT · GLOBAL SUPPORT OPS
- Leading the global Automations & Solutions team, serving as the primary bridge between Support Operations and Product – roadmapping, feature prioritisation, and impact estimation.
- Deep cross-functional work with Product to build tooling & automations for end users and internal operators.
- 2025 - 2024
Program Manager
WOLT · GLOBAL SUPPORT OPS
- Led tooling, automation, and process improvement across Wolt's Global Support infrastructure (6,000-person org), including launching the in-app FAQ.
- First team member — onboarded all new colleagues and helped shape team culture.
- 2024 - 2021
Global Support Operations
WOLT
- Led quality, hiring and expansion projects.
- Tool rollouts across the global org, managed Aircall phone support.
- Drove post-acquisition collaboration with DoorDash, including Tone of Voice training for their outsource centre.
- 2021 - 2017
Launcher
WOLT - INTERNATIONAL EXPANSION
- Launched Support in 20+ countries, including Denmark, Greece, Kazakhstan, Germany & Japan.
- Built local teams, hired team leads, set up technical infrastructure end-to-end.
- 2017 - 2015
Head of Support
WOLT
- Founder of the Wolt Support. First Support agent. Created the tone of voice and introduced live chat.
- Hired and trained the first customer support team.
Strengths
What I bring.
Beyond the day job
Angel investor
since 2024.
Helping the next generation of Founders. Direct bets on early teams I believe in. LP in emerging funds. Coaching and mentoring the portfolio companies & wide range of other start & scale ups. Five time guest lecturer at Aalto University.
What's next
What I'm
looking for.
Operations or CX
leadership
Scaling operations across markets and building the systems that let teams grow without breaking. Operator roles inside fast-moving, ambitious companies.
Meaningful scale
Companies building something that genuinely improves people's daily lives, where operational excellence is part of how the mission gets delivered.
Where Operations
meets Product
Roles where customer insight and operational reality actually shape the product. Companies obsessed with building something truly world-class.
Let's talk.
Looking forward to chat and to discuss how I can help. Please reach out via email below or via LinkedIn.
If you prefer a more traditional CV, you can get it .
© 2026 Aku Siukosaari · Built with Lovable